1. DEFINITIONS

“Company” means Shoreline, a company incorporated and operating in Jersey, Channel Islands.

“Customer” means any individual, company, or entity purchasing or using Services.

“Services” means server hosting, VPS hosting, cloud PC hosting, infrastructure hosting, network installation, consultancy, managed services, and related technology services provided by the Company.

“Service Infrastructure” means hardware, software, networks, datacentres, and systems operated directly or indirectly by the Company.

“Agreement” means these Terms and Conditions together with any Order Form, Service Agreement, or Statement of Work.

2. ACCEPTANCE OF TERMS

By ordering, accessing, or using any Services, the Customer agrees to be legally bound by these Terms and Conditions.

If the Customer acts on behalf of an organisation, they warrant authority to bind that organisation.

3. COMPANY JURISDICTION

1. The Company operates from Jersey, Channel Islands.

2. Services are provided primarily to customers located outside the European Union.

3. The Customer acknowledges Jersey is a self-governing jurisdiction and not part of the United Kingdom or European Union.

4. SERVICES PROVIDED

The Company may provide:

• Dedicated server hosting

• Virtual Private Servers (VPS)

• Cloud PCs / Virtual Desktop Infrastructure

• Managed hosting

• Network design and installation

• Remote infrastructure management

• Consultancy and support services

Service specifications are defined in the applicable order or service description.

The Company may modify infrastructure or technology where reasonably required to maintain performance or security.

5. ACCOUNT RESPONSIBILITY

The Customer agrees to:

• Maintain accurate account information

• Keep login credentials secure

• Be responsible for all activity under their account

• Notify the Company immediately of unauthorised access

The Company is not liable for losses arising from compromised credentials.

6. ACCEPTABLE USE POLICY

Customers must NOT use Services to:

• Conduct illegal activities in any applicable jurisdiction

• Host malware, ransomware, phishing, or hacking tools

• Distribute spam or unsolicited bulk communications

• Host content promoting violence, terrorism, or exploitation

• Infringe intellectual property rights

• Perform network abuse, DDoS attacks, or scanning activities without authorization

The Company may suspend Services immediately where abuse is suspected.

7. DATA RESPONSIBILITY

1. The Customer retains full responsibility for all hosted data.

2. The Company does not review or monitor customer content except where required for:

   • security,

   • abuse prevention,

   • legal compliance.

Customers must maintain independent backups unless a managed backup service is explicitly purchased.

The Company accepts no liability for data loss except where caused by proven gross negligence.

8. SERVICE AVAILABILITY

The Company will use commercially reasonable efforts to maintain service availability.

However, uptime is not guaranteed unless expressly stated in a Service Level Agreement (SLA).

Scheduled maintenance may occur without liability.

The Company shall not be liable for downtime caused by:

• upstream providers

• datacentre failures

• internet outages

• force majeure events

• cyberattacks beyond reasonable control

9. PAYMENTS AND BILLING

• Services are billed in advance unless agreed otherwise.

• Fees are non-refundable except where required by law.

• Late payments may result in suspension or termination.

• The Company may charge interest on overdue invoices.

Failure to pay may result in permanent data deletion after reasonable notice.

10. TERM AND TERMINATION

10.1 Customer Termination

Customers may terminate services subject to agreed notice periods.

10.2 Company Termination

The Company may suspend or terminate services immediately where:

• Terms are breached

• Illegal activity is suspected

• Payment is overdue

• Service operation risks infrastructure stability

11. NETWORK INSTALLATION SERVICES

For physical installation services:

• The Customer must provide safe site access.

• The Company is not responsible for pre-existing infrastructure faults.

• Installation timelines are estimates only.

Ownership of installed equipment transfers only upon full payment.

12. INTELLECTUAL PROPERTY

All Company software, systems, documentation, and processes remain the intellectual property of the Company.

Customers retain ownership of their data and licensed content.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by Jersey law:

1. The Company shall not be liable for:

   • indirect losses

   • loss of profits

   • business interruption

   • loss of data

   • reputational damage.

2. Total liability shall not exceed the fees paid by the Customer in the preceding 3 months.

14. FORCE MAJEURE

The Company shall not be liable for failure or delay caused by events beyond reasonable control, including:

• natural disasters

• power failures

• war

• cyber warfare

• governmental action

• internet infrastructure failures

15. DATA PROTECTION

The Company processes data in accordance with applicable Jersey data protection laws.

Where Customers process personal data, they act as Data Controller and remain legally responsible for compliance within their jurisdiction.

16. EXPORT CONTROL & SANCTIONS

Customers may not use Services in violation of international sanctions or export control laws.

The Company reserves the right to refuse service to sanctioned jurisdictions or entities.

17. INDEMNIFICATION

The Customer agrees to indemnify and hold harmless the Company against claims arising from:

• Customer content

• unlawful use of Services

• breach of these Terms

• infringement of third-party rights

18. MODIFICATIONS TO TERMS

The Company may update these Terms at any time.

Continued use of Services constitutes acceptance of updated Terms.

19. GOVERNING LAW

This Agreement shall be governed exclusively by the laws of Jersey, Channel Islands.

Any disputes shall be subject to the exclusive jurisdiction of the Jersey courts.

20. SEVERABILITY

If any provision is found unenforceable, the remaining provisions remain in effect.

21. ENTIRE AGREEMENT

These Terms constitute the entire agreement between the parties unless superseded by a written contract signed by both parties.

22. CONTACT INFORMATION

Shoreline Group
Registered in Jersey, Channel Islands
Address: St Helier, Jersey, JE2 7QS
Email: legal@shoreline.je

1. INTRODUCTION

This Privacy Policy explains how Shoreline (“Shoreline”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when providing services.

We are committed to protecting privacy and handling personal data responsibly in accordance with applicable data protection laws, including the Data Protection (Jersey) Law 2018.

2. COMPANY DETAILS

Shoreline
St Helier, Jersey, JE2 7QS
Channel Islands

Email: contact@shoreline.je

Shoreline acts as a Data Controller for personal data described in this policy unless otherwise stated.

3. SCOPE OF THIS POLICY

This policy applies to:

• website visitors,

• customers,

• prospective customers,

• business contacts,

• users of hosted services,

• individuals interacting with Shoreline systems or support services.

It covers all services including:

• Dedicated Servers

• VPS Hosting

• Cloud PCs

• Network Installation

• CCTV Installation

• Digital Design Services

4. PERSONAL DATA WE COLLECT

We may collect the following categories of personal data:

4.1 Account Information

• name

• business name

• billing address

• email address

• telephone number

4.2 Billing Information

• payment details

• transaction records

• invoices and financial history

(Payment card processing may be handled by third-party payment providers.)

4.3 Technical Information

• IP addresses

• login timestamps

• device information

• system activity logs

• service usage metrics

4.4 Support Communications

• emails

• support tickets

• call records where applicable

4.5 Website Data

• cookies

• analytics information

• browser and usage data

5. DATA WE DO NOT CONTROL

For hosting services:

Customers control the data stored on their servers or Cloud PCs.

Shoreline does not routinely access or monitor hosted content except where required for:

• technical support,

• security investigations,

• abuse prevention,

• legal obligations.

Customers act as Data Controllers for data they host.

6. HOW WE USE PERSONAL DATA

We process personal data to:

• provide and maintain services;

• create and manage accounts;

• process payments;

• deliver technical support;

• maintain system security;

• prevent fraud and abuse;

• comply with legal obligations;

• improve services.

7. LEGAL BASIS FOR PROCESSING

We process personal data under one or more of the following lawful bases:

• performance of a contract;

• legitimate business interests;

• legal obligations;

• customer consent where required.

8. SHARING OF DATA

We may share personal data with:

8.1 Infrastructure Providers

Including upstream hosting providers such as IONOS, where necessary to deliver services.

8.2 Service Providers

• payment processors

• monitoring providers

• support platforms

• professional advisers

All third parties are required to handle data securely.

8.3 Legal Requirements

We may disclose data where required by:

• court order,

• legal obligation,

• law enforcement request.

9. INTERNATIONAL DATA TRANSFERS

Because Shoreline serves international customers and uses global infrastructure providers, personal data may be processed outside Jersey.

Where transfers occur, we take reasonable steps to ensure appropriate safeguards are in place.

10. DATA RETENTION

We retain personal data only as long as necessary for:

• service delivery,

• legal compliance,

• accounting obligations,

• dispute resolution.

Typical retention periods:

• Account records: up to 6 years after closure

• Support communications: reasonable operational period

• System logs: security and operational requirements

11. DATA SECURITY

Shoreline implements reasonable technical and organisational measures including:

• access controls,

• encryption where appropriate,

• monitoring and logging,

• restricted administrative access.

No internet-based service can be guaranteed fully secure.

12. CUSTOMER RESPONSIBILITIES (HOSTED DATA)

Customers using hosting services are responsible for:

• lawful processing of data they host,

• compliance with applicable privacy laws,

• securing their own applications and systems.

Shoreline does not act as Data Controller for customer-hosted content.

13. CCTV INSTALLATIONS

Where Shoreline installs CCTV systems:

• the Customer is the Data Controller;

• Shoreline does not control recorded footage;

• Customers are responsible for lawful operation and signage.

14. COOKIES

Our website may use cookies to:

• enable functionality,

• analyse usage,

• improve performance.

Users may control cookies via browser settings.

15. YOUR DATA PROTECTION RIGHTS

Subject to applicable law, individuals may request:

• access to their personal data,

• correction of inaccurate data,

• deletion where legally permissible,

• restriction of processing,

• objection to processing,

• data portability where applicable.

Requests may be submitted to the contact address below.

16. MARKETING COMMUNICATIONS

Shoreline does not send unsolicited marketing communications.

Customers may opt out of non-essential communications at any time.

17. CHILDREN’S DATA

Services are not intended for individuals under 18 years of age.

We do not knowingly collect personal data from minors.

18. POLICY UPDATES

We may update this Privacy Policy periodically.

The latest version will always be published on our website.

Continued use of services constitutes acceptance of updates.

19. CONTACT & DATA REQUESTS

Privacy enquiries or data requests may be sent to:

Shoreline
St Helier, Jersey, JE2 7QS
Channel Islands

Email: contact@shoreline.je

1. PURPOSE

This Acceptable Use Policy (“AUP”) governs the use of all services provided by Shoreline (“Shoreline”, “Company”, “we”, “us”).

This policy forms part of the Shoreline Terms and Conditions and applies to all customers, users, and anyone accessing services through a Shoreline account.

The purpose of this AUP is to:

• protect network stability,

• ensure lawful use of services,

• safeguard customers and infrastructure,

• comply with upstream provider requirements.

2. SCOPE

This policy applies to all Shoreline services, including:

• Dedicated Servers

• VPS Hosting

• Cloud PCs

• Colocation services

• Managed infrastructure

• Network services

• Hosted systems

• Any infrastructure connected to Shoreline networks

Customers are responsible for all activity originating from their services, including actions of third parties granted access.

3. GENERAL RESPONSIBILITIES

Customers must:

• use services lawfully;

• respect the security and integrity of networks;

• prevent unauthorised access;

• maintain reasonable system security practices.

Failure to secure systems does not exempt Customers from responsibility for abuse originating from their services.

4. PROHIBITED ACTIVITIES

Customers may NOT use Shoreline services to engage in or support:

4.1 Illegal Activity

Including but not limited to:

• fraud or financial scams,

• identity theft,

• unlawful surveillance,

• distribution of illegal content,

• violation of applicable laws in relevant jurisdictions.

4.2 Network Abuse

Activities that disrupt or harm networks, including:

• Distributed Denial of Service (DDoS) attacks,

• traffic flooding,

• network scanning without authorization,

• exploitation attempts,

• packet spoofing,

• operating open proxies used for abuse.

4.3 Malware & Cybercrime

Hosting, distributing, or operating:

• malware,

• ransomware,

• botnets,

• phishing platforms,

• exploit kits,

• command-and-control servers.

Security research is permitted only with prior written approval.

4.4 Spam & Unsolicited Messaging

Customers must not:

• send bulk unsolicited email (“spam”),

• operate spam services,

• host spam-supporting infrastructure,

• maintain mailing lists without verified consent.

Shoreline follows internationally recognised anti-spam standards.

4.5 Intellectual Property Violations

Customers must not host or distribute content that infringes:

• copyrights,

• trademarks,

• proprietary software licenses,

• digital media rights.

4.6 Harmful or Abusive Content

Services must not be used to distribute or promote:

• violence or threats,

• exploitation or abuse,

• illegal extremist material,

• harassment campaigns.

5. RESOURCE ABUSE

Customers must not intentionally or negligently consume excessive resources that negatively affect shared systems.

Shoreline may limit, throttle, or suspend services causing instability.

Examples include:

• excessive CPU usage,

• abnormal disk I/O,

• abusive bandwidth consumption,

• crypto-mining where not authorised.

6. SECURITY REQUIREMENTS

Customers must:

• maintain secure passwords,

• apply reasonable security updates,

• prevent unauthorised access.

Compromised systems must be remediated promptly when notified.

Shoreline may isolate compromised systems to protect infrastructure.

7. CLOUD PC & HOSTED ENVIRONMENTS

Customers using Cloud PCs must not:

• share accounts unlawfully,

• bypass licensing restrictions,

• attempt hypervisor or infrastructure access.

8. CCTV & NETWORK INSTALLATION USE

Customers operating systems installed by Shoreline must comply with applicable privacy and surveillance laws.

Shoreline is not responsible for unlawful monitoring conducted by Customers.

9. THIRD-PARTY PROVIDER COMPLIANCE

Some services operate using upstream providers including IONOS.

Customers agree that:

• upstream acceptable use policies apply;

• violations may result in immediate suspension;

• Shoreline must comply with upstream enforcement requests.

10. ABUSE REPORTING

Reports of abuse may be submitted to:

abuse@shoreline.je

Shoreline may investigate any reported violation.

Customers agree to cooperate with reasonable investigations.

11. ENFORCEMENT ACTIONS

Shoreline may take action without prior notice where necessary, including:

• service suspension,

• traffic filtering,

• account restriction,

• data removal,

• termination of services.

Emergency action may occur where network stability or legal compliance requires immediate response.

12. LAW ENFORCEMENT REQUESTS

Shoreline may comply with lawful requests from courts or regulatory authorities where legally required.

Customer information will only be disclosed where legally obligated.

13. REPEAT VIOLATIONS

Repeated or serious violations may result in permanent termination of services.

Refunds will not be issued where termination results from policy violations.

14. CUSTOMER LIABILITY

Customers remain fully responsible for:

• content hosted,

• actions of users they authorise,

• security of their systems.

15. POLICY UPDATES

Shoreline may update this Acceptable Use Policy at any time.

Continued use of Services constitutes acceptance of updated terms.

16. GOVERNING LAW

This Acceptable Use Policy shall be governed by the laws of Jersey, Channel Islands, with disputes subject to Jersey courts.

17. CONTACT

Shoreline
St Helier, Jersey, JE2 7QS
Channel Islands

Email: abuse@shoreline.je

1. PURPOSE

This Service Information & Support Monitoring Policy explains operational requirements necessary for Shoreline to provide real-time monitoring, proactive support, and service assistance for infrastructure services.

This document supplements the Shoreline Terms and Conditions and applies to all applicable services provided by Shoreline (“Shoreline”, “we”, “us”, or “our”).

2. SERVICES COVERED

This policy applies to:

• Dedicated Servers

• VPS Hosting

• Cloud PC Services

• Managed Infrastructure Services

3. REAL-TIME MONITORING REQUIREMENT

To provide proactive monitoring and rapid support response, Shoreline operates a secure private monitoring network.

This monitoring allows Shoreline to:

• detect when services go offline or become unreachable;

• notify customers of outages;

• investigate service failures quickly;

• provide immediate technical assistance where possible.

To enable this functionality, Tailscale must be installed and connected on supported systems.

4. REQUIRED MONITORING SOFTWARE (TAILSCALE)

4.1 Requirement

For services where Shoreline provides monitoring or technical support, the Customer agrees that:

• Tailscale must remain installed and operational on the server, VPS, or Cloud PC; and

• the system must remain connected to Shoreline’s secure private network for monitoring purposes.

This connection is used solely for operational monitoring and support delivery.

4.2 Linux Systems

For Linux-based VPS or server environments, Tailscale connectivity is required for Shoreline to provide effective technical support.

If Tailscale is removed or disabled on Linux systems:

• Shoreline may be unable to access diagnostic information;

• managed support obligations may be limited or suspended.

5. WINDOWS VPS & CLOUD PC TAILNET ACCESS

Customers using Windows VPS or Cloud PC services who wish to use their own Tailscale account may do so.

However, to prevent disruption to monitoring or managed service connectivity, customers must:

• notify Shoreline before changing Tailscale accounts or configurations.

Where requested, Shoreline can securely share access between tailnets or arrange approved connectivity methods to ensure:

• monitoring continuity,

• support access remains functional,

• existing system integrations and authentication services continue operating correctly.

Failure to coordinate such changes may result in loss of monitoring or support capability.

6. REMOVAL OR DISABLING OF TAILSCALE

Customers are free to remove or disable Tailscale at any time.

However, customers acknowledge that doing so will result in:

• loss of real-time downtime monitoring;

• inability for Shoreline to provide proactive outage alerts;

• limitation or invalidation of managed support obligations where remote diagnostic access is required.

Shoreline will make reasonable efforts to assist customers where possible, but support effectiveness cannot be guaranteed where required monitoring access has been removed.

7. PRIVACY AND ACCESS LIMITATIONS

Tailscale connectivity is used only for legitimate operational purposes, including:

• monitoring system availability;

• troubleshooting service issues;

• providing agreed support services.

Shoreline does not access customer data or systems without legitimate operational need or customer request, except where required to maintain service security or stability.

All access is restricted to authorised personnel.

8. CUSTOMER RESPONSIBILITIES

Customers agree to:

• maintain monitoring connectivity where support is expected;

• notify Shoreline before making significant networking or remote-access changes;

• avoid configurations that intentionally block monitoring systems.

9. LIMITATION OF SUPPORT

Where monitoring connectivity is unavailable due to customer action, Shoreline:

• cannot guarantee response times;

• cannot guarantee issue diagnosis;

• may be unable to restore services remotely.

Any downtime occurring during such periods shall not be considered a failure of Shoreline services.

10. POLICY UPDATES

Shoreline may update this policy as operational requirements evolve.

Continued use of services constitutes acceptance of the current version.

11. CONTACT

Shoreline
St Helier, Jersey, JE2 7QS
Channel Islands

Support: support@shoreline.je